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What are Downies' contact details?
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Does Downies buy back coins or appraise their value?
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How can I add my name to the online mailing list?
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How can I order coins from Downies if I live outside Australia?
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I received damaged products in the mail. What can I do?
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How long does it take to process an order?
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How do I keep up to date with current and future product releases?
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Can you send me a Downies catalogue?
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I signed up for the email newsletter but am not receiving it. What's the problem?
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What are Downies' shipping costs?
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What are Downies' contact details?
Downies Head Office
PO Box 3131
Nunawading, VIC 3131
Australia
Email:info@downies.com
Tollfree: 1300 788 358
Melbourne callers Ph: (03) 8456 8456
Fax: (03) 8456 8401
Further contact details available at our Contact Page
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Does Downies buy back coins or appraise their value?
Yes, occasionally we do buy back coins from collectors.
However, if you are looking to sell your collection your best option is to contact Australian Coin Auctions who will sell your coins at Auction on your behalf.
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How can I add my name to the online mailing list?
To be added to our mailing list, simply fill out our online mailing list form
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How can I order coins from Downies if I live outside Australia?
Our website caters to a global audience. Currently the site is equipped to display two different currencies, which you set when you first visit the site - you can later adjust your currency by hitting the "Change Currency" link situated at the top right of our main header. Please take note, the usage of either currency will not affect your end-order. During the checkout process you'll be prompted for your location and postage details.
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I received damaged products in the mail. What can I do?
If the fault is ours (damaged in transit, wrong item, oversupply or incorrectly described) then we will be more then happy to offer a refund or an exchange. Please include your postage receipt with the package and we will refund the cost of return shipping.
Australian customers please send items to:
Downies - Reply Paid 3131, Nunawading, VIC, 3131
North American customers please send items to:
Downies - 4533 MacArthur Blvd #888, Newport Beach CA 92660
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How long does it take to process an order?
As our product warehouse is located in Melbourne, Australia, we ask customers outside Australia to please allow approximately 3-4 weeks for delivery. This time covers the processing of the order by our Client Service department, despatch department, and any unforseeable delays with shipping using international postal carriers.
In rare cases we may offer products on our site that we do not yet have stocks of in our warehouse ready to ship, in these cases a note will be placed in the product description informing of any extra waiting time. In normal cases, however, if your product(s) have not arrived to you in three to four weeks please contact our Client Services department using the contact details provided on our Contact Us page. Orders are processed on a first come-first served basis.
Please Note: In the case of shipped packages returned to us due to incorrect or incomplete address information supplied by the customer, we may charge the actual cost of re-shipping the item.
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How do I keep up to date with current and future product releases?
To get instant notification of new stock arrivals and ''back in stock'' items you can follow us on Twitter.
Downies also has a Blog online, where we post information about current and upcoming product releases and other numismatic related news.
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Can you send me a Downies catalogue?
Yes we can!
Downies currently runs "Money", a monthly product catalogue in print-form. To sign up to our mailing list, simply contact our customer service department.
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I signed up for the email newsletter but am not receiving it. What's the problem?
Many email programs have spam filters which unintentionally stop emails that you may want to receive. To cure this problem you need to be sure that your email program accepts emails coming from email@downies.com, info@downies.com and do_not_reply@downies.com.
With most email programs you can then set the email to a "safe" list, which will ensure that all future emails sent from our address are received in your inbox.
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What are Downies' shipping costs?
All shipping costs can be found over at our Terms and Conditions page