As Robert Menzies knew back in 1958 when he pledged to bring in Decimal Currency, sometimes a bit of ingenuity is essential to make things easier. Smoother. Better.
Throughout our 85 years as Australia’s home of coins and collectables, we’ve never been afraid of ingenuity. Which is why we are absolutely delighted to share an exciting announcement with you.
We’ve just launched a brand new Downies website. And we think you’re going to love it.
The new site is clearer, easier to use, smoother to run and packed full of more product information. So that you get the essential details about the coins, bank notes, stamps and collectables that you care about. And can get your hands on the newest releases from the Royal Australian Mint, Perth Mint and across the globe, in one handy place.
Many collectors have been kind enough to share feedback on the features you liked on our current site, and those you didn’t. So we’ve been working hard to make sure that these changes are implemented in a brand-new design that works for everyone.
Thanks to our new site, you’ll now be able to:
- View your order history for all online orders, and orders placed by phone, in store or via mail-order*
- Enjoy our new, streamlined checkout process
- Keep tabs on your orders with tracking and delivery information on eligible orders
- Browse and shop easily with whichever device you prefer – smartphone, tablet, laptop or home computer!
- Appreciate faster order processing for faster delivery
- Access more product information, images … AND video!
- Shop with the confidence that our Customer Service team is easier to reach than ever
- Track down the products you love quickly and easily with our improved search feature
Your feedback has never been more important.
We would love to know how you feel about the new site. Given the magnitude of the change, there may be minor teething issues at play. If you have any questions about the site, our Frequently Asked Questions page might help. And if you experience any difficulty logging in, or notice something that doesn’t seem quite right, please let us know - it’s as easy as sending us an email. Your feedback so far has been invaluable – and when you browse our new site, we think you’ll see why!
The Downies Team
*Please note, you may only be able to see order data from the launch date onward.