PLEASE NOTE THERE MAY BE SOME DELAYS IN DELIVERY DUE TO COVID-19 IMPACT ON AUSTRALIA POST. WE APPRECIATE YOUR PATIENCE AT THIS TIME.
- Shipping costs may vary based on destination and/or size of the order at the checkout.
- Shipping is automatically calculated at the checkout.
- Downies Collectables mainly uses Australia Post as it's preferred carrier but may use other carriers on a case-by-case basis.
- Overseas customers will be charged according to their postal zone. See below.
- Overseas deliveries may be subject to import charges and other local taxes, such charges are the responsibility of the customer.
- Downies Collectables will not be a party to the avoidance of import taxes, charges or fees in foreign countries.
- All shipping costs are subject to change without notice.
Shipping Charges - Within Australia
Shipping feeds are subject to the weight, size and/or value of the items purchased and will be calculated at checkout.
Orders over $500AUD receive FREE Delivery
Shipping Charges - Overseas
Zone A - AUD$19.00
Zone B - AUD$24.00
Zone C - AUD$30.00
Zone D - AUD$30.00
Rest of the World – AUD$50.00
|Denmark||D||Papua New Guinea||B|
|Hong Kong, China||B||South Africa||D|
|Korea, South||B||United Kingdom||D|
Please note, for orders over 2kg, we reserve the right to add additional charges. We will advise the cost on a case-by-case basis.
Our estimated delivery time is 2 to 3 weeks within Australia and 3 to 6 weeks overseas.
Please note that depending on the items ordered, most goods are shipped within 1-2 working days from receipt of order, subject to confirmation of payment, the item being in stock, and certain other conditions. Due to the high number of deliveries nationally, delays can occur during the Christmas season. If you feel you may be affected by seasonal/regional delivery delays please allow additional time for your order.
Frequently Asked Questions
How can I get my delivery shipped by my preferred carrier?
We have delivery agreements with a selection of quality carriers. Our decision to use a specific carrier is usually based on the value of the item we are sending, the destination it is travelling to, and the experience of our similar customers. In some circumstances we can nominate a specific carrier. However, this is not available for all orders.
Why is the price different on the web?
Our website shows the price including GST (Goods and Services Tax). International orders are not subject to GST, so this is deducted from your order (the price excluding GST is shown in the shopping cart).
Please note that international orders may be subject to local taxes and duty at the point of importation. Each country has their own customs rules and dutiable values. Different countries can consider goods in different categories of duty. Please check with your local customs authority before placing an order.
What documentation do you provide to the carrier?
Most international items are shipped with an attached invoice, and item description. This is a requirement of most international courier services.
How do I track my order?
Many international orders are sent via courier. We will send you an email with a link to track your order once it is shipped. If you don’t receive an email you are most welcome to contact our customer service team, who will be very happy to confirm the delivery status.
There are two easy ways to add your email address to your account:
Will my order attract import duties in my country?
Downies Collectables ships to customers across the world. The rules regarding import duties vary greatly by country, and also are subject to regular change. Please check the rules for your country prior to placing an order. We are not responsible for any import duties and customs charges your order may attract.
What happens if my order is damaged or lost?
We want you to have a great purchase experience, and so we carefully choose our delivery partners. Unfortunately occasionally things do go wrong. If the item is damaged in transit, is an incorrect item, or was incorrectly described, then we will happily offer a refund or an exchange. Please include your postage receipt with the package and we will refund the cost of return shipping.