Shipping and Delivery

Downies ships both locally and internationally! You can find details on our rates, destinations and shipping methods in the table below, or jump to Delivery Info.

Shipping

  • Shipping costs will vary based on destination.
  • Shipping is automatically calculated during the ordering process.
  • Overseas customers will be charged according to their postal zone.
  • Overseas deliveries may be subject to import charges and other local taxes, such charges are the responsibility of the customer.
  • Downies.com will not be a party to the avoidance of import taxes, charges or fees in foreign countries.
  • All shipping costs are subject to change without notice.

Shipping, Handling & Insurance

Within Australia

 

 
Orders $100 and under AUD$12.00
All orders over $100 (Receipted Delivery) AUD$15.00
Express Courier (Priority Shipping)* AUD$25.00
Orders Over AUD$500 FREE

*When choosing Express Courier we cannot guarantee next day delivery. Downies uses either Toll or StarTrack for courier deliveries within Australia depending on the destination.

Please note: As you may already know, Downies have switched to using eParcel for most parcel shipments within Australia. Offering peace of mind for your treasured valuables with improved tracking, delivery, and service, eParcel is Australia Post’s premier parcel service.

Due to rising Australia Post costs, we have been forced to increase our postage, handling and insurance charges. Rest assured, however, we have done our very best to minimise the cost to you, our loyal customers. Continue to enjoy transit cover across every parcel, as well as free postage for orders over $500. We thank you for your understanding.

Overseas Rates

Please see the table below for information on countries and zones.

Zone A - AUD$19.00

Zone B - AUD$24.00

Zone C - AUD$30.00

Zone D - AUD$30.00

Rest of the World – AUD$50.00
 

Country Zone Country Zone
Austria D Netherlands D
Belgium D New Caledonia B
Canada C New Zealand A
China B Norway D
Denmark D Papua New Guinea B
Fiji B Philippines B
Finland D Poland D
France D Singapore B
Germany D Slovakia D
Greece D Solomon Islands B
Hong Kong, China B South Africa D
India B Spain D
Indonesia B Sri Lanka B
Ireland D Sweden D
Israel C Switzerland D
Italy D Taiwan B
Japan B Thailand B
Korea, South B United Kingdom D
Malaysia B USA C
Malta D Vietnam B
Mexico C

Please note, for orders over 2kg, we reserve the right to add additional charges. We will advise the cost on a case-by-case basis.

Delivery

Our estimated delivery time is 2 to 3 weeks within Australia and 3 to 6 weeks overseas.

Please note that depending on the items ordered, most goods are shipped within 1-2 working days from receipt of order, subject to confirmation of payment, the item being in stock, and certain other conditions. Due to the high number of deliveries nationally, delays can occur during the Christmas season. If you feel you may be affected by seasonal/regional delivery delays please allow additional time for your order.

International deliveries

Frequently Asked Questions

How can I get my delivery shipped by my preferred carrier?

We have delivery agreements with a selection of quality carriers. Our decision to use a specific carrier is usually based on the value of the item we are sending, the destination it is travelling to, and the experience of our similar customers. In some circumstances we can nominate a specific carrier. However, this is not available for all orders. 

top

Why is the price different on the web?

The Downies.com website shows the price including GST (Goods and Services Tax). International orders are not subject to GST, so this is deducted from your order (the price excluding GST is shown in the shopping cart). 

Please note that international orders may be subject to local taxes and duty at the point of importation. Each country has their own customs rules and dutiable values. Different countries can consider goods in different categories of duty. Please check with your local customs authority before placing an order.

top

What documentation do you provide to the carrier?

Most international items are shipped with an attached invoice, and item description. This is a requirement of most international courier services.

top

How do I track my order?

Many international orders are sent via courier. We will send you an email with a link to track your order once it is shipped. If you don’t receive an email you are most welcome to contact our customer service team, who will be very happy to confirm the delivery status.

There are two easy ways to add your email address to your account:

  1. Email the customer service team at info@downies.com, including your account number in the email

 

  1. Call our customer service team on:
    • +61 (3) 8456 8456, or
    • 1-877-897-7696 (US Customers only)

top

Will my order attract import duties in my country?

Downies.com ships to customers across the world. The rules regarding import duties vary greatly by country, and also are subject to regular change. Please check the rules for your country prior to placing an order. Downies is not responsible for any import duties and customs charges your order may attract.

top

What happens if my order is damaged or lost?

We want you to have a great purchase experience, and so we carefully choose our delivery partners. Unfortunately occasionally things do go wrong. If the item is damaged in transit, is an incorrect item, or was incorrectly described, then we will happily offer a refund or an exchange. Please include your postage receipt with the package and we will refund the cost of return shipping.

Australian customers, please send your returned items to: 
Downies – Reply Paid 3131, Nunawading, VIC, 3131, Australia

North American customers, please send your returned items to: 
Downies - 4533 MacArthur Blvd #888, Newport Beach CA 92660, USA