Not 100% satisfied with your purchase? No problem. We’re here to help.
As part of our money-back guarantee, we will happily refund you the full purchase price, minus shipping. No questions asked.
Please ensure that:
- you contact us to return the product within 30 days of receipt
- the product is in its original packaging
- you have taken reasonable care with the product while in your possession
If you believe order to be faulty, wrongly described or incorrect in number, please contact our Customer Service team so that we can resolve this for you as quickly as possible.
Trading Card Game (TCG) Products
Due to the collectable nature of Trading Card Game (TCG) products (such as Yu-Gi-Oh!), we are unable to accept returns or exchanges for change of mind on any TCG products once an order has been dispatched.
This policy applies to, but is not limited to:
- Booster packs
- Booster boxes
- Collection boxes
- Starter and Structure Decks
- Gift boxes
- Elite Trainer Boxes (where applicable)
- Bundles and other sealed TCG products
To protect the integrity of these products for all customers, we are also unable to accept returns where the factory seal has been broken, packaging has been opened, or the product has otherwise been tampered with.
This policy does not affect your rights under the Australian Consumer Law. Returns will still be accepted where a product is faulty, damaged, incorrectly supplied, or where otherwise required by law.